At Lasera Pro, we are committed to providing high-quality professional laser equipment. Due to the specialized nature of our products, all sales are considered final and subject to the policy outlined below.

1. No Refunds or Returns

All purchases of Lasera Pro laser machines and related equipment are final.

We do not offer refunds or returns once the product has been delivered and accepted by the customer.

2. Shipping Damage or Malfunction Reporting (7-Day Window)

Customers must inspect the equipment immediately upon delivery.

If the machine arrives damaged, defective, or malfunctioning, the customer must notify us within 7 days of delivery.

To report an issue, customers must:

• Contact our support team

• Provide photos or videos of the damage or malfunction

• Provide the machine serial number

• Provide proof of delivery date

Failure to report damage or malfunction within 7 days may result in the claim being denied.

3. Two-Year Limited Warranty

Lasera Pro machines include a 2-year limited warranty on internal components, beginning on the date of delivery.

This warranty covers:

• Manufacturing defects

• Malfunction of internal components under normal use

• Defective parts

If a component fails within the warranty period, we will repair or replace the defective component at our discretion.

4. Warranty Exclusions

The warranty does not cover damages caused by:

• Improper use or misuse of the machine

• Failure to follow operating instructions

• Lack of proper maintenance

• Electrical surges or improper power supply

• Physical damage caused by the user

• Unauthorized repairs or modifications

• Damage during relocation or transportation after delivery

Any damages determined to be caused by the above conditions will not be covered under warranty.

5. Technical Support

Our team will provide technical support to assist with troubleshooting and maintenance during the warranty period.

Customers may be required to provide photos, videos, or remote diagnostic access to identify the issue.

6. Replacement Parts

If replacement parts are required and covered under warranty, the parts will be provided by Lasera Pro. Shipping costs may apply depending on the situation and location.

7. Contact

For warranty support or to report damages, please contact us.

Shipping costs for Lasera Pro machines are calculated based on the delivery destination within the United States.

The estimated shipping cost typically ranges between $500 and $800 USD, depending on the customer's location and logistics requirements.

Final shipping costs will be confirmed after your purchase.

Lasera Pro works with professional freight carriers to ensure that all equipment is transported securely and delivered safely.

Customers are responsible for providing accurate shipping information to avoid delays or additional charges.

Delivery times may vary depending on the destination, carrier availability, and processing time.